
Looks good, doesn't it?
I ordered what should have been a much simpler drink to prepare: cold coffee. Do I need to explain what it is? Coffee, previously brewed, then sweetened and stuck in the fridge to get cold. Pretty simple, huh?

And tasty, too. Usually. Not today. I think they forgot to sweeten it before they chilled it. Or maybe they did some other strange coffee procedure...one definitely not involving sugar. It was as bitter as plain black coffee.
So, no problem. I figured I'd just get some sugar and sweeten it up for myself. I did not even ask the waiter to do this for me. I got up from our outdoor table, walked into the bar and politely asked for some packets of sugar, since, I explained, the coffee was a bit bitter.
"That's impossible!" said the waiter. "There's coffee ice in it and that's pure sugar!" He reiterated this several times...animatedly.
Okay, great. There's coffee ice in it. But, for me, it's still bitter. Can I just have some sugar please? It's not like I was complaining. It's not like I asked for a refund. Or threw the bitter potion in your face, or anything.
And, excuse me? I'm mistaken? How can I be mistaken? I'm the customer...I'm always right. Right? Apparently not. Apparently that little service motto has not made it down to the heel of the boot.
3 comments:
Ummm. . . I'm not so sure that it's predominant up here either. I often feel that it's pretty much an American phenomenom.
It's a pity!
Love this post, I totally understand you! I get this kind of attitude all the time in Rome and am always (despite being here for 12 years) surprised by it.
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